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We’re here for our customers every step of the way
Support is a large part of the Vicon offering and it’s something we’re very proud of.
From the day your system is installed, you have access to our global support network, meaning help is only a click, call or email away.
Not only do new customers receive a one-year warranty on their hardware, but all our customers benefit from access to basic phone, email and web technical support for the life of their system.
Vicon’s global support plans offer coverage that makes sense: whether you have a two camera Vero system or a 250 camera Vantage system. Free software upgrades, discounts on training courses, unlimited technical support and web conferencing are just some of the great benefits of purchasing a support plan from Vicon.
Download our Support Fact Sheet for a complete breakdown of what is included in our support plans, or contact us for further details.
Read all about how we will help you commission your system and the training that we offer at initial install below.
We have over 20 customer support engineers, who are all experts in their field – they have 17 Masters degrees an PHDs between them.
GOING THE EXTRA MILE
Demonstrating our commitment to excellent and highly personalised customer service, our support team clocks up over 300 days of face-to-face life sciences customer visits per year – and this number is increasing every year.
We have the best distributors in the market who earn their accreditation by meeting our stringent criteria and rigorous training requirements, so they add value to the customer.
Vicon are here to support you on your Motion Capture journey. We’re happy to provide more information, answer questions and help you find the solution you need. Get in touch with our experts today